Docs
Guides and reference
Setup and recording, consoles and media servers, timecode, Live Notes, Stage Display and reports.
ShowRevueLog inGet notifiedSupport
Something wrong
before the tech starts?
Email support@showrevue.com. Say which venue you're in and when your call is, and we answer in that order. Usually within one working day, Australian time.
Changelog
Was it already fixed?
Check whether what you hit was fixed in a build you haven't installed yet.
Status
Cloud services
Cloud shows, sign-in and licence checks. The app itself keeps working offline.
Before you write
Send the bug report.
Preferences, Diagnostics, Save Bug Report writes a file with the logs, your device setup and the app version. No video and no audio. Attach it with what you were doing and what happened instead, and three emails usually become one.
Common questions
The ones we get asked most.
Nothing appears on the timeline when the desk fires a cue
The desk is sending to a different address or port than ShowRevue is listening on. Check the console settings in ShowRevue and the desk's OSC output, and on grandMA3 make sure OSC output is enabled, not just configured. Preferences, Network lists every port ShowRevue is listening on.
Timecode reads nothing, or freezes partway through
For LTC, check the input device and channel in Settings, Timecode, and watch the meter: the level should land without clipping. If it freezes mid-take the source dropped. A second source, such as sACN or MTC, is worth setting up.
Live Notes won't load on a phone
The phone has to be on the same network as the Mac, and guest Wi-Fi in many venues blocks device-to-device traffic. If you can't fix the house network, use a cloud show, which routes notes over the internet instead.
Stage Display works on one screen but not another
Any browser on the network can open it, and the screen needs no licence, so a failure here is nearly always the network. Try the same address on a laptop next to the Mac to narrow it down.
The app says a port is in use at launch
Something else on the Mac is holding a port ShowRevue listens on. The notice says which one, and you can change it in Preferences.
My licence won't activate
Sign in and check the licence is attached to the email you used. Licences are per Mac, so if you've moved to a new one, release the old Mac from your account first.
How much disk does a tech day need?
Allow 100 GB or more of free space for a full tech day. ProRes LT uses far more than H.264 or H.265.
Can I try it before paying?
Yes. Playing recordings is free with no time limit, and there's a 14-day Professional trial that records against your real console, clock and cue sources. No card and no account.
Still stuck?
If you're in a venue right now, say so in the subject line.