Support

We answer every email, usually within one working day (AEST).

Get in touch

Email hello@showrevue.com. If something went wrong mid-show, send it the moment you can — the more recent the report, the more useful the logs.

Documentation

Full guides live at docs.showrevue.com: setup and recording, lighting-console and media-server integration, timecode, the Live Notes and Stage Display tools, and the iPhone, iPad and Apple Watch companion app.

Reporting a problem

Please include:

• What you were doing, and what happened instead.
• The app version (ShowRevue → About, or Settings on the companion app).
• Your macOS / iOS version and, for capture problems, the camera and audio interface.
• The show code, if it involves a cloud show.

On the Mac, Help → Export Diagnostics gathers the logs we need. It contains no video and no audio.

Companion app

The iPhone, iPad and Apple Watch app is free. It connects to a show hosted by the ShowRevue Mac app — over your local network, or through the cloud when the show has a show code. Hosting requires a Production licence; joining never does.

Can't see a show? Check that the Mac app is running with Live Notes or a cloud show enabled, that you're on the same network (for LAN) or signed in and added to the show team (for cloud), and that you allowed the local-network permission prompt.

Deleting your account. Settings → Account → Delete Account removes you from every show and unlinks your name from the notes and chat you've written. You can also email us and we'll do it for you.

Status & privacy

Service status: status.showrevue.com. What we collect and why: Privacy Policy. Licensing terms: Terms.